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Hi, we're sorry to hear that and we would love to take a look at the issue. Overall, broken, useless, unfixable due to terrible tech support, and a waste of money. Another ridiculous problem - Alerts from a specific camera force you to the main screen of the app, where you wait more than 4-5 minutes for connection and buffering. The old one would just connect right away to the device and immediately to the cameras. The main screen of the app takes several minutes to connect to the device, and then an additional number of steps need to be taken to get to any cameras. Now the app is finally set up and connected, and it does not work. I spoke to one extremely frustrating individual who couldn’t speak English and who refused to transfer me to a supervisor, despite me asking to be transferred 6-7 times on the phone.
After over 5 days of calling tech support and speaking to people who told me I couldn’t log in and complete the verification process because they were “working on a problem with Nightowl Protect”….I finally got it working. When the new system arrived, it was installed and we couldn’t finish the setup on the device because their system is a mess. I decided it was too old and we spent the money on a new system. The old system and app worked, and then the cameras lost their infrared ability and resolution on some of them, so we upgraded to a new system.
I have had Nightowl systems for more than 5 years. It is highly recommended to contact your phone service provider to know the limit of your data plan before using this video streaming application. If you exceed your data plan limit, this may result in additional usage charges.
When connected to a 3G or 4G LTE network, the live video feed from your Camera will be considered streaming data by your phone service provider and will contribute to any data or download limit your phone data plan may have.
WARNING: This application uses data to connect your Cameras to your Smart Device. Night Owl Protect is compatible with the following Night Owl Devices: Visit us at for more information on all our products and services. Night Owl's products are designed and engineered in the United States and offer onsite data storage to protect the consumer's privacy. Our video surveillance equipment is used by homeowners, businesses, federal and municipal organizations, retailers, dealers, distributors, and integrators across the globe. By designing and engineering products that are high quality, user-friendly, and affordable, Night Owl® has become a leader in the industry. As the fastest growing manufacturer of security DVRs, NVR's, Cameras, Video Doorbells, and Smart Safes, Night Owl® offers the best value on the market. Night Owl® Security Products is a leading innovator in the security technology industry and is one of the only U.S.-based, U.S.-owned security companies. Human Detection, Facial Detection (Limited devices)
Share important MP4 formatted videos via email or social media Save images directly to your Smart Device and share via text, email or social media Save recordings directly to your Smart Device Live video and audio from your Cameras on Wi-Fi or 3G/4G LTE networksĮasily configure push notifications from your Smart Device Staying connected to your devices allows you to protect your world from potential threats. Easily share images and recordings via your favorite social network or through email and text. Monitor your home or business, in real-time, on your Smart Phone or Tablet. Night Owl Protect lets you view all of your devices in one easy to use App.